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The Call centre is one of the integral areas of service
that CSL offers by providing valuable support for our main service
areas: internet and engineering. Other areas supported include the
Bureau service as well as our web site development team. Trained and
experienced call centre operators are on hand to handle any customer
queries and problems.
- Internet
- Setting up new Internet Accounts
- Dial Up
- Mail
- Internet advice on solving dial in and email queries or problems
- Internet front-end user maintenance and support
- Manage and maintain Samoa's domain address .ws
- Software and Hardware
- Provide PC software and hardware advice and solutions
- Serve CSL Bureau customers (hardware/software)
- Support Areas
- Support for internet technical staff
- Engineering services, call management, job assignment and job tracking
- Bureau client's support
- Website key daily updates
- Integration of internet frontline roles: Call Centre, Internet Cafe, Reception
- Make people aware of all areas of CSL's business
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The Call Centre's operating hours are:
Monday to Friday: 8.00am
to 4.30pm
Saturday: 8.00am to
12.00pm
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Contact |
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Aiaiaga Toleafoa - Internet Help Desk Supervisor
Office Phone: +685 24159 ext 20
E-mail:aiaga@csl.ws
Helena Adams - Help Desk
Office Phone: +685 24159 ext 29
E-mail:helena@csl.ws
Se'umalo Tusani - Internet Help Desk
Office Phone: +685 24159 ext 18
E-mail:sue@csl.ws
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Services Links: ISP
(Samoa.ws) | Call
Centre | Technician
Support | Bureau | Outsourcing / Facilities Management
Internet Café -
Lotemau | Business Centre -
SLAC
Copyright 2009, Computer
Services Limited (CSL). All Rights Reserved
SLAC Building, Private Bag,
Apia, Samoa. Tel: +685 20926, Fax: +685 20932
E-mail:
csl@csl.ws, Web
site: http://www.csl.ws
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